Hands-on help, with clear limits.

Autopilot service terms · Version autopilot-v1-2026-10-19

Autopilot includes one initial setup session per business (up to 45 minutes, one website and one Google Calendar) and one business-rule review per calendar month (up to 30 minutes, Central Time). Unused reviews do not roll over.

We provide an initial human response in your dashboard request thread within two business days, Monday–Friday. The deadline is 5 PM Central on the second weekday after submission. This is a response commitment, not a completion deadline. Check your request thread for replies; email notifications are not included.

Sessions are arranged in the request thread. Requests reserve your allowance. Cancelling before work starts restores it; started work uses the allowance, even if later cancelled. Only one open request of each type is allowed. A review counts in the month it was requested.

Your team remains responsible for visitor conversations, business decisions, prices, refunds, service delivery and approving changes. We provide configuration help and recommendations; we do not automatically change your approved business rules.

Custom website development, bespoke integrations, ongoing customer chat staffing, emergency or 24/7 support and unlimited revisions are outside this service. Extra work requires a separate agreement and quote. We never charge for extra work automatically. Leads, bookings and revenue are not guaranteed.

An active Autopilot plan is required for new requests. Existing threads remain available for reading and replies after a downgrade, until closed. Support does not include managing unrelated calendar events.