Website Care terms
Version website-care-v1-2026-10-19 · USD pricing.
Optional and billed separately
Website Care costs $49 per month, renewed automatically until cancelled, for one website built and delivered by Leadrivo. It is available after delivery, with separate consent and checkout. Buying the $499 build or a Leadrivo plan does not enroll you in care. Monthly care billing begins when you subscribe, not when you submit a request.
Included each paid billing month
One consolidated website update requiring up to 30 minutes of work, such as changing approved text, business hours, prices, contact information or customer-supplied photos. Unused time and unused requests do not roll over. One update may be open at a time. A submitted request reserves that billing month’s allowance; cancellation of a request does not automatically restore it. Contact support if you submitted it in error.
One human website check per paid billing month covers the delivered site loading, its contact form and Leadrivo widget visibility where those features remain active. Findings and any limitations are recorded in your care thread. This is a periodic check, not continuous monitoring, certification, a security audit or a guarantee that outages will be detected. Corrective work beyond the included update requires a separate agreement.
Requests, access and response times
Submit updates through the Website Care page. Initial responses are due within two business days (Monday–Friday, Central Time). This is a response target, not a completion deadline. The monthly check is targeted within its paid billing month. Completion depends on scope, your approval, required content and working access. You authorize the agreed changes and reasonable contact-form testing; production test submissions will be identified as tests. Share access through account invitations, not passwords or secret keys in project messages.
Outside the allowance
New pages, redesigns, custom applications, ecommerce, bespoke designs, integrations, extensive content creation, SEO campaigns, emergency or after-hours support, security remediation, hosting/domain fees and third-party charges are excluded. Any extra scope and price must be agreed before work or charges. No automatic overage charges apply. Care does not expand your website build’s two revision rounds or any Autopilot allowance.
Cancellation, payment failures and other subscriptions
Cancel Website Care through the linked Stripe billing portal using your billing email and selecting Leadrivo Website Care. Cancellation takes effect at the end of the paid billing period; no new care billing periods follow. Failed, unpaid, paused, expired or cancelled subscriptions do not provide new update allowances. A submitted request does not authorize additional charges; contact support about unfinished work after access or payment ends. Existing threads remain readable.
Care and the main Leadrivo subscription are separate and must be cancelled separately. Care can continue for your delivered website if you cancel Leadrivo, but the widget and other Leadrivo features require their own active plan. Cancelling care does not cancel Leadrivo, remove your website, change its ownership or transfer your hosting/domain accounts. Retain access to your own code, hosting and domain accounts.
Refunds and help
Refund requests are reviewed under the published refund policy. There is no automatic prorated refund for unused update time or cancellation. Statutory rights still apply. Contact support for service, billing or access problems.